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Privacy Policy

 

Last updated: 11/03/26

 

1. Who we are

This website is operated by WBL01 Ltd (“we”, “us”, “our”). We are committed to protecting your privacy and handling your personal information safely and responsibly.

2. What information we collect

We collect personal information that you provide when you use our contact forms, such as:

  • Name

  • Contact details (e.g. phone number, email address)

  • Any information you choose to include in your message or enquiry

Depending on the form and the nature of your enquiry, this may include health‑related information that you choose to share.

3. How we use your information

We use the information you provide to:

  • Respond to your enquiries and requests

  • Provide information about our pharmacy services

  • Manage and follow up on any issues or queries you raise

If your enquiry or message relates to your health or medicines, we may use the information to assess and respond appropriately, which can include referring you to the correct NHS service or your GP.

4. When we share your information

We do not sell your personal data.

We only share information when necessary and only with:

  • NHS 111 – where we reasonably believe it is necessary for your care, safety, or appropriate clinical advice

  • Your GP (General Practitioner) – where it is necessary to support your ongoing care, prescriptions, or clinical follow‑up

We will only share the minimum information required and, where appropriate, in line with NHS guidance and professional standards.

5. Legal basis for processing

We process your personal information based on:

  • Your consent – when you choose to submit a contact form and provide us with information

  • Legitimate interests – to respond to your enquiries and manage our services

  • Vital interests or provision of healthcare – when sharing information is necessary to protect your health or safety, or support your clinical care with NHS 111 or your GP

6. How we store and protect your information

We take reasonable technical and organisational measures to protect your information from loss, misuse, or unauthorised access.

Your information is kept only for as long as necessary to:

  • Respond to your enquiry

  • Meet any legal, regulatory, or professional obligations

After this, information is securely deleted or anonymised wherever possible.

7. Your rights

Depending on applicable data protection law (for example, UK GDPR), you may have the right to:

  • Access the personal data we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your information where it is no longer needed

  • Object to or restrict certain types of processing

  • Withdraw your consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

8. Contact us

If you have any questions about this policy or how we handle your personal information, please contact:

WBL01 Ltd
Shinfield Pharmacy, RG2 9EH
Email: shinfield.pharmacy@nhs.net
Telephone: 0118 988 3540

If you are not satisfied with how we handle your data, you may also have the right to complain to your local data protection authority (for example, the Information Commissioner’s Office (ICO) in the UK).

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